Phone-Paid Services Authority v Veoo Ltd

Tristan Jones acted for the PSA Executive in what the PSA has called a “landmark case” against a provider offering a platform for premium rate services such as games and adult content. 

The PSA Tribunal found that Veoo knowingly failed in its due diligence obligations, failing to take adequate steps to ensure that consumers had opted in to the services provided by those companies using its platform.  

The Tribunal imposed an unprecedented £600,000 fine and prohibited Veoo from providing premium rate services for two years.

The case was adjudicated on by a PSA Tribunal, which conducted an oral hearing in which representations were made by both sides.

The full decision can be found here.